Delivery Information

A Note Before You Order 

At Saleel Parfums, we want your order to reach you in perfect condition and as smoothly as possible. Please take a moment to read through our delivery terms so you know exactly what to expect. 

 

Order Processing 

All orders are processed within 1 to 2 business days. Please note that orders are not processed or dispatched on weekends or UAE public holidays. 

During periods of high demand, processing may take slightly longer. Should there be any significant delay with your order, we will reach out to you directly via email or phone.

 

Delivery Within the UAE 

We currently offer: 

  • Same day delivery within the Emirate of Dubai for orders placed before our daily cut off time 

  • Delivery within 2 to 3 working days for all other Emirates in the UAE 

Orders placed outside our working hours (9 AM to 8 PM) or during UAE public holidays will be treated as placed on the next working day. 

Delivery timelines are estimates and may be affected by peak seasons, sale periods, public holidays, courier availability, or customer unavailability at the delivery address. 

 

Scheduled Delivery Time Slots 

During checkout, you can select a preferred delivery time slot based on availability. 

  • The earliest slot usually begins at 9 AM and hourly slots continue until 11 PM depending on your area 

  • Orders placed before 8 PM may qualify for same day delivery in Dubai 

  • Orders placed after 8 PM will be scheduled for the next working day 

 

General Delivery Conditions 

All delivery times are estimates only. Orders are delivered daily except during UAE public holidays. 

You must ensure that: 

  • Someone is available to receive the order 

  • The delivery address is accessible 

  • Any special instructions are communicated in advance 

Our courier will attempt to contact you up to four times to schedule delivery and may attempt delivery up to three times. If unsuccessful, the order may be cancelled. 

 

Address Changes and Order Tracking 

If your order has not yet been dispatched, our Customer Care team can assist you with changing the delivery address or date. Once dispatched, address changes cannot be made. We cannot change the delivery country under any circumstances. 

When your order is confirmed, you will receive an SMS containing your tracking details. 

 

Contact Us 

For any delivery related queries please contact our Customer Care team: 

🕐 Working Hours: Monday to Saturday, 9 AM to 6 PM 
📞 Phone: +971 42506521 
📧 Email: info@saleelparfums.com