Returns and Refunds

Online Returns 

Saleel Parfums offers a simple and customer-friendly return experience. Subject to the conditions below, we provide a no-questions-asked free return policy for up to seven (7) days from the date your order is delivered. 

To qualify for a refund, all items including complimentary promotional gifts must be returned within seven days of receiving your order and must meet the following conditions: 

Select the order you wish to return, choose the items for return, and complete the return request through the system. A member of our team will contact you within forty-eight (48) hours to arrange collection. 

Refund Process 

Refunds are issued only after the return request is completed and the items have been inspected and approved. Once approved, refunds will be processed as follows: 

Damaged Goods and Incorrect Orders 

If you receive a damaged item or an item that differs from what you ordered, please initiate a return through the standard returns process. Items must be returned in the same condition as received and within seven days to qualify for a full refund. 

Replacements may be offered depending on stock availability. Products with possible manufacturing defects may also fall under a manufacturer's warranty. 

Packaging Requirements 

Please ensure that all product packaging is kept in good condition. Damaged perfume boxes or incomplete packaging may prevent resale and may affect your eligibility for a full refund. Our collection agents may conduct an initial inspection upon pickup, but this does not guarantee final approval of the return.